Our client evolves in a competitive ecosystem where many players have been present for a long time. Recognizing that practices are evolving, he wants to digitize the customer journey in order to stand out from the competition.
At the operational level, a bottleneck has been identified: the demand for waste collection.
Currently, to request a collection from Tri'N'Collect, site managers must call the company, explain the nature of the waste (rubble, metals, tiles, etc.) and agree on a collection date.
This process has several drawbacks:
To solve this problem, the customer calls on us to design a suitable solution.
After an audit of the company's information system, we design a solution dedicated to site managers. This solution takes the form of a mobile-first webapp with the following characteristics:
We designed the product by sprints, and the application was finally deployed to more than 800 Tri'N'Collect BtoB customers.
Site managers can now request a collection simply by taking a photo of the waste to be collected. The request is created automatically internally, and its status (planned, completed, cancelled, etc.) can be consulted in real time. They can also download documents attesting to the successful completion of the collection.
Some examples of projects carried out for startups, SMEs, large groups and even associations.